Customer Awareness

Protect your SAHYADRI SAHAKARI BANK LTD Card online account from frauds.

Phishing

Phishing is an act of attempting to acquire information such as user names, passwords, and debit card details by disguised entities with malicious intent. It can be in the form of an email, SMS, website screen or pop-up that appears to be from your bank or card issuer. Please note that we will never ask for any confidential data like login credentials, password, One Time Password (OTP), CVV or PIN.

Follow these simple steps to protect yourself:

• Do not disclose your CVV, One Time Password (OTP), online account ID and password or any other sensitive information to anyone, including THE SAHYADRI SAHAKARI BANK LTD Card representatives.
• Do not open attachments in emails coming from strange or unknown sources, as they may contain virus or Trojan, which transmit keyed-in details to phishes.
• Type the web address in the browser whenever you intend to visit the THE SAHYADRI SAHAKARI BANK LTD site. Do not use links provided in emails sent from unknown resources.
• Change all your passwords frequently and from your personal computer.
• Avoid the use of cyber cafés and public kiosks for online transactions or for accessing any online account.
• Log out from your account and then close the browser window, after completing your transaction.
• Check the last log in date and time details in your online account everytime you log in.
• Register your email and mobile number with THE SAHYADRI SAHAKARI BANK LTD Card so that you can get regular alerts about your account.
• Check your THE SAHYADRI SAHAKARI BANK LTD Card statements properly for any suspicious transactions. If you ever notice any unauthorized transactions, immediately report the same to THE SAHYADRI SAHAKARI BANK LTD Card helpline.
• Install effective antivirus, anti-spyware and personal firewall on your computer and mobile phone and update them regularly.
• Check the site you want to transact on for secure symbols like https:// or the padlock icon.

Skimming

Skimming is the theft of debit card information through a legitimate transaction. The debit card number and/or details are procured using basic methods such as photocopying receipts or more advanced methods such as using a small electronic device called skimmer to swipe and store hundreds of such debit card numbers. Skimming can be conducted at restaurants, bars, gas stations and retail counters where the physical use of card is done.

How to prevent your card from getting skimmed:

• Review your debit card statements properly and regularly. If you ever observe a disputed or suspicious transaction, report the same to our helpline immediately
• Remember to collect your card after transaction.
• Do not handover your THE SAHYADRI SAHAKARI BANK LTD Card to anyone including Bank representatives
• Cover your keypad while you are typing in your PIN number. Use your hand and body to cover your keypad when operating a handheld pin-pad or a payment processing machine like an ATM. This will prevent shoulder surfers and pinhole cameras from observing your PIN number
• Always ensure that your card is swiped in your presence. Pay at the terminal instead of giving your card to a waiter for payment processing, after dining at restaurants.

Vishing

Vishing is a combination of Voice and Phishing that uses Voice Over Internet Protocol (VOIP) technology, wherein, fraudsters attempt to collect your personal data, pretending to be calling on behalf of your bank or debit card company.